Terms and Conditions

1. The Agreement

This Agreement sets out the terms and conditions which shall be applicable to EasyCash Capital Limited services opened by you with EasyCash Capital Limited. These terms and conditions and any amendments or variations thereto take effect on their date of publication and are available online at www.easycash.co.ke.

2. About EasyCash Capital

EasyCash Capital Limited is a licensed microfinance institution in Kenya, providing innovative financial services including:

We are regulated by the Central Bank of Kenya and comply with all applicable financial regulations.

3. Definitions

4. Eligibility Requirements

To use our services, you must:

• Be at least 18 years old
• Be a Kenyan citizen or legal resident
• Have a valid government-issued ID or passport
• Provide accurate and complete information
• Meet specific requirements for each loan product
• Be a registered M-Pesa user (for mobile loan services)

Specific Product Requirements

5. Loan Application Process

When you apply for a loan:

• All information provided must be accurate and truthful
• We reserve the right to verify all information through various means
• Loan approval is subject to credit assessment and our internal policies
• We may request additional documentation at any time
• EasyCash Capital reserves the right to decline applications without assigning reasons
• Acceptance notifications will be sent via SMS to your registered mobile number

6. Interest Rates and Fees

Our transparent pricing structure includes:

• Interest Rates: Competitive rates determined by loan type, amount, and risk assessment
• Processing Fees: One-time fee charged upon loan approval as per our tariff schedule
• Late Payment Penalties: Default charges for overdue payments calculated on daily balances
• Legal Charges: Advocate and client charges for legal proceedings as per Advocates (Remuneration) Order 2014
• No Hidden Fees: All charges are disclosed upfront in loan agreements

Current rates and fees are available on our website and in loan agreements. We reserve the right to vary interest rates from time to time with thirty (30) days' notice. New rates will not affect existing loans but will apply to subsequent applications.

7. Repayment Terms

8. Default and Recovery

In case of default:

• We will attempt to contact you for payment arrangements
• Defaulted loans will be reported to credit reference bureaus
• We may engage debt collection agencies
• Legal action may be taken for debt recovery in accordance with Kenyan law
• You agree to pay all costs, charges, and expenses incurred in debt recovery

9. Data Protection and Privacy

We are committed to protecting your personal information as a licensed Data Protection Agent. We collect and process your personal data in accordance with Kenyan data protection laws.

You authorize us to:

• Share information with Safaricom for M-Pesa service integration
• Obtain and share credit information with credit reference bureaus
• Disclose information to regulatory authorities as required by law
• Share data with service providers for loan administration

For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

10. Your Equipment and Responsibilities

When using our mobile services:

• Provide and maintain your mobile equipment at your own expense
• Keep your Mobile PIN and M-Pesa PIN secret and secure
• Follow all security procedures notified by EasyCash Capital
• Immediately report any suspected unauthorized use
• Use services only for lawful purposes
• Do not share your account credentials with others

11. Limitation of Liability

EasyCash Capital's liability is limited as follows:

• We are not responsible for losses due to equipment failure, network issues, or circumstances beyond our control
• Maximum liability is limited to direct damages only
• We are not liable for indirect, consequential, or loss of profit damages
• We are not responsible for third-party service provider failures
• Service interruptions due to maintenance or technical issues are excluded

12. Governing Law and Dispute Resolution

These terms are governed by the laws of Kenya. Disputes will be resolved through:

1. Customer Care: First contact our customer service team
2. Internal Escalation: Escalation through our complaint resolution process
3. Mediation: Through recognized mediation services if required
4. Courts: Kenyan courts as the final resort

13. Changes to Terms

We may update these terms from time to time with thirty (30) days' notice through:

• Website notifications at www.easycash.co.ke
• SMS notifications to registered mobile numbers
• Email notifications to registered users
• Notices in daily newspapers

Continued use of our services after changes become effective constitutes acceptance of the new terms.

14. Customer Support and Complaints

For support, complaints, or inquiries, contact us through:

All complaints will be handled in accordance with our complaints handling procedures, available on request from any EasyCash Capital branch or customer care center.

15. Regulatory Information

EasyCash Capital Limited is licensed and regulated by:

16. Acceptance of Terms

By accessing and using EasyCash Capital services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

These terms form a legally binding agreement between you and EasyCash Capital Limited.